Your Council

| Get to know your Council |
Mission Statement |
Contact Details |
Located on the north shore of Belfast Lough, Carrickfergus Borough Council area extends from Greenisland in the south-west to Whitehead in the east. The total area of the Borough is 8203 hectares (32 square miles), with a population of 38,500 and rising.
You can use this section of the web site to get to know who’s who in the Council.
You can also find out more about Council departments and their key contacts. This will enable you to telephone or email all our main service areas. |
The Council is fully committed to the delivery of value for money, high quality public services. Please refer to the Corporate Plan, available to download in this section, for specific details.
The Mission Statement outlines that:
"Carrickfergus Borough Council is to develop and maintain a sustainable quality environment which will enhance civic pride through the provision of efficient and effective public services at a reasonable cost." |
The main telephone number for Carrickfergus Borough Council is +44 (0)28 9335 8000
and the email address is:
info@carrickfergus.org- Reception staff will be glad to assist with your enquiry.
Our postal address is:
Carrickfergus Museum & Civic Centre
Antrim Street
CARRICKFERGUS
BT38 7DG |
Click on
Awards & Recognition
Carrickfergus Borough Council has received numerous awards and recognition over recent years. These demonstrate both our continued efforts to achieve better service delivery at a reasonable cost, and the on going participation and involvement of the Carrickfergus Community.

Charter Mark
2003 Cleansing Section (Combined Award - first of its kind in Northern Ireland)

Carrickfergus in Bloom
Carrickfergus Town has been awarded:
2005 Ulster in Bloom 2nd place – Large Town Category
2005 Northern Ireland Amenity Council Best Kept Sheltered Housing - Castlerocklands
2004 Ulster in Bloom 2nd place – Large Town Category
2003 Britain in Bloom Bronze Winner
2002 Ulster in Bloom Winner – Large Town Category
2001 Ulster in Bloom 2nd place – Large Town Category
1996 – 2000 Ulster in Bloom Winner – Large Town Category
1997 – 2001 Britain in Bloom Finalist
1998 Shell Best Kept Large Town Winner
1998 Shell Best Kept Large Housing Estate – Windmill Hill Estate
1998 Tidy Britain Award (awarded to the finalist who contributes most to the aims of the Tidy Britain Group).
Whitehead Town has been awarded:
2005 Ulster in Bloom 2nd place – Small Town Category
2004 Ulster in Bloom 2nd place – Small Town Category
2000 Ulster in Bloom 3rd place – Small Town Category
1998 Ulster in Bloom 3rd place – Small Town Category
1998 Shell Best Kept Small Town – Runner-up

Carrickfergus Marina
2002-Present 5 Gold Anchors Award – highest world wide accolade
2000-2004 European Blue Flag Award for quality of services/facility provision
1997-2004 Royal Yachting Association Berth Holders Charter
2001-2004 Royal Yachting Association Sailability Centre 2001- present

Corporate Management
2004 Best Marketing Initiative Carrickfergus Business Award
2002 APSE Public Partnership Working (Mid-Antrim Museum Service)
2002 SPIN Award - Best Website for NI - 2nd Place (public sector)
2001-2004 National Pool Lifeguard Qualification – All Lifeguards
1998 Leisure and Travel Trade Best NI Marketing Award
1998 NITB Best International Event (World Optimist Sailing event) with a world record 41 participating countries and over 10,000 bednights.

Organisational Structure
Following the recently completed re-organisation, the Council’s structure comprises the Chief Executive’s Office and four other Departments. Reporting directly to the Town Clerk and Chief Executive (CE) are the senior management team of 4 Directors - ie the Directors of Building Services, Development Services, Environmental Services and Support Services.
| Chief Executive’s Office |
Building
Services Department |
Development
Services Department |
Environmental
Services Department |
Support
Services Department |
Chief Executive’s Office
(Chief Executive: Alan Cardwell)
The Chief Executive’s Office comprises the Town Clerk and Chief Executive, his Personal Secretary, the Policy Officer and the Internal Auditor - all of whom report directly to the Chief Executive. The Chief Executive has overall responsibility for all Council’s executive business and is the organisation’s Chief Finance Officer. The Office covers the important areas of Corporate Planning, Business Improvement, Internal Audit, the Equality / Good Relations duties of the Northern Ireland Act (1998), Council’s representation on various partnership bodies and Local Government Elections. The Chief Executive is also Council’s link with Central Government Departments and Ministers on matters of major importance.
Building Services Department
(Director: Stephen Johnston)
The largest part of the Department's workload is in relation to Building Regulations which involve the checking of building plans, the approval of applications or (as required) the issue of rejection notices, the checking of fees and the inspection of sites once construction work has commenced. In addition to the above functions the Department also carries out a number of other subsidiary functions, including providing advice on access and facilities for disabled people, and the provision of lease and deed documentation for Council properties.
Other areas within the Department's remit are:
- Property Certificates
- Dangerous Structures
- Street Naming / Postal Numbering, Access
- Licensing
- Energy Conservation
- Water Conservation
- Facilities Management
- Asset and Project Management
Development Services Department
(Director: John McCormick)
The function of Development Services is primarily to develop the BoroughÕs natural and built resources in order to add value and improve the overall product. A range of services, facilities and activities are included within the remit and a synopsis is presented below.
The department comprises over one hundred staff working across four main sections, namely; Economic, Community, Leisure and Marketing. Highlighted below are the broad key areas of responsibility for each section. It should be noted that there is a significant degree of synergy between the various functions.
Economic Development Section
- Business Start
- Business Development
- Business Competitiveness
- Town Centre Management
- Local Strategy Partnership
- Regeneration
Community Development Section
- Community Centre Facility Management - 6 locations
- Community Development
- Community Relations
- Community Safety
- District Policing Partnership
Leisure Development Section
- Leisure Centre
- Ramparts Health and Fitness Suite
- Outdoor Leisure Facilities - 9 locations
- Playgrounds - 12 locations
- Carrickfergus in Bloom
- Countryside Access
- Cemeteries
- Parks and Countryside
Marketing Development Section
- Museums
- Marina, Harbour and Whitehead Boat Park
- Arts and Events Management
- Tourism
- Corporate Marketing
- Corporate Brand Management
- Corporate Public Relations
- Corporate Web and Internet Management
Development Services represent Council on various bodies including:
- Rural Economic Action Partnership (REAP)
- Core Regional Economic Development Body (CORE)
- Councils of the Metropolitan Area (COMET)
- Belfast Lough Sea and Shore Ltd (BLSS)
- Causeway Coast and Antrim Glens Regional Tourism Organisation (CCAG)
- Causeway Coast and Glens Heritage Trust (CCGHT)
- Mid Antrim Museum Service (MAMS)
- Local Community Fund Management Board (LCF)
- Youth and Voluntary Arts (YAVA)
Environmental Services Department
(Director: Alan Barkley)
The Department is primarily charged with maintaining a clean, safe and healthy environment. Work is related mostly to its statutory duties which include the following:
- Waste and Litter Collection and Disposal
- Recycling
- Food Control
- Health and Safety
- Consumer Protection
- Pollution Control
- Dog Control
- Environmental Health
- Planning Consultations
- Licensing and Regulatory Services
- Local Agenda 21
Support Services Department
(Director: Ian Eagleson)
The administration, finance, ICT and personnel functions within the Council are co-ordinated centrally and fall within the Support Services Department.
The administrative responsibilities include:
- Support to Council and Elected Members
- The Committee Secretariat
- Human Resource Function
- Registration of Birth, Deaths and Marriages
- Civic and Ceremonial Functions
- Public requests for Information
- Back-up to the Chief Executive
Financial services provided by the Department include:
Staff Salaries
Creditors and Debtors
Invoicing
Monthly Accounting Statements
Annual Accounts
Annual Estimates (Budgets)
Capital Accounting
Grant Claims
Councillors' Allowances
The Department is also responsible for ICT support across Council.

How can we help you?
We’re here to help you, so if you have any queries about our services or require assistance in any area, please feel free to contact the relevant department from the directory below.
| A |
| Access to Countryside |
9335 8053 |
| Air Pollution |
9335 8071 |
| Alcohol Free Zones |
9335 8071 |
| Amusement Permits |
9335 8071 |
| Arts Development |
9335 8053 |
| B |
| Business Improvement |
9335 8003 |
| Bins Collection (Wheeled) |
9335 1192 |
| Births, Deaths & Marriages |
9335 8047 |
| Building Services |
9335 8061 |
| Booking Bowling Greens |
9335 1711 |
| Booking Sports Pitches |
9335 1711 |
| Bye-Laws |
9335 8053 |
| C |
Cemeteries Maintenance
|
9335 1192 |
| Civic Events |
9335 8012 |
Collection of Bulky
Household Waste |
9335 1192 |
| Community Centre Bookings |
9336 4747 |
| Community Relations |
9335 8053 |
| Community Safety |
9335 8053 |
| Community Services |
9335 8053 |
| Consumer Safety |
9335 8071 |
| Council Members |
9335 8014 |
| Council & Committee Services |
9335 8014 |
| Customer Services, General |
9335 8000 |
| D |
| Dangerous Structures |
9335 8061 |
| District Policing Partnership |
9335 8053 |
| Dog Fouling |
9335 8071 |
| Dog Licensing |
9335 8000 |
| Dogs/Lost/Found/Dangerous |
9335 8071 |
| Dog Warden |
9335 8071 |
| E |
| Economic Development |
9335 8053 |
| Election Services |
9335 8002 |
| Entertainment Licences |
9335 8069 |
| Environmental Health |
9335 8071 |
| Equality Scheme |
9335 8003 |
| Events |
9335 8053 |
| F |
| Finance |
9335 8011 |
| Food Safety (food complaints, premises) |
9335 8071 |
| G |
| Golf Course (Bentra) |
9337 8996 |
| Grave Purchase |
9335 8024 |
| H |
| Health & Safety |
9335 8071 |
| Human Resources |
9335 8012 |
| I |
| Illegal Dumping |
9335 8071 |
| Information Technology |
9335 8019 |
| L |
| Legal Services |
9335 8002 |
| Leisure Development |
9335 8053 |
| Litter Removal |
9335 1192 |
| Lottery Registration/Renewal |
9335 8071 |
| M |
| Maritime Area Development |
9336 6666 |
| Marketing & Public Relations |
9336 6666 |
| Marriages |
9335 8047 |
| Mayor’s Office |
9335 8002 |
| Museums & Heritage |
9335 8053 |
|
|
| N |
| Noise Nuisance |
9335 8071 |
| P |
| Parks Management |
9335 1192 |
| Pest Control |
9335 8071 |
| Petroleum Licences |
9335 8069 |
| Planning Schedules |
9335 8014 |
| Playground Maintenance |
9335 1192 |
| Playing Fields Bookings |
9335 1711 |
| Policy |
9335 8003 |
| Property Certificates |
9335 8066 |
| Public Toilets |
9335 1192 |
| R |
| Recycling |
9335 1192 |
| Refuse Collection |
9335 1192 |
| Registrar’s Office |
9335 8047 |
| S |
| Sports Development |
9335 8053 |
| Street Cleansing |
9335 1192 |
| Street Naming |
9335 8062 |
| T |
| Tennis Court Bookings |
9335 1192 |
| Tourism Development |
9335 1711 |
| Town Centre Management |
9335 8003 |
| Tourist Information |
9335 8066 |
| Town Twinning |
9335 1192 |
| U |
| Unauthorised Building Works |
9335 8062 |
| W |
Waste Collection
(Bulky, Commercial, Wheeled Bins) |
9335 1192 |
| Council Facilities/Venues |
| Andrew Jackson Centre |
9335 8053 |
| Bentra Golf Club |
9337 8996 |
| Bowling Green |
9335 1513 |
| Castleview Pavilion |
9335 3325 |
| Childrens’ Play Areas |
9335 1192 |
| Dog Pound |
9335 1639 |
| Harbour |
9336 6666 |
| Greenisland Social Centre |
9086 0851 |
| Leisure Centre |
9335 1711 |
| Marina & Waterfront |
9336 6666 |
| Museum & Civic Centre |
9335 8000 |
Oakfield Community
Development Centre |
9336 4747 |
| Sunnylands Community Centre |
9335 0900 |
| Town Hall |
9335 8000 |
| Whitehead Boat Park |
9336 6666 |
| Woodburn Community Centre |
9336 9280 |
Services Which Are Not
the Council’s Responsibility |
Carrickfergus Castle
(Environment & Heritage Service) |
9335 1273 |
| Crimestoppers (PSNI) |
0800 555 111 |
| Education & Libraries |
2565 3333 |
| Electoral Office |
9034 2263 |
| Electricity (NIE) |
0066 1100 |
| Emergency Pollution (DOE) |
0800 807060 |
| Flame Gasworks Museum |
9336 9575 |
| Flooding (24 Hour) (Roads Service) |
0845 7440088 |
| Flooding - Rivers Agency (DARD) |
9260 6100 |
| Land Registry |
9025 1555 |
| Ordnance Survey |
9025 5755 |
| Planning (DOE) |
2565 3333 |
| PSNI (Exchange) |
9065 0222 |
Public Housing (NI Housing Executive)
Carrickfergus Office |
9335 1115 |
| Grants Office, Ballyclare |
9335 2849 |
| Rates |
9025 2525 |
| Roads (DOE) |
9025 3000 |
| Septic Tanks |
9025 4863 |
| Street Lighting (Fault Reporting) (DRD) |
9025 3051 |
| Water Pollution (DOE) |
9025 4868 |
| Water Services (DRD) |
9024 4711 |
|
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